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If you’ve read the news or spoken to any colleagues over the last decade, chances are you already know something about Robotic Process Automation. You could be living in a cave and still have heard of it, with all the attention it has gotten recently. RPA, Automation, Robotic Automation, Robots, Bots – all are common names for a powerful business paradigm shift that is happening right before our eyes.

An interesting thing happen when Microsoft used AI (Artificial Intelligence) to run their chat forum and letting their teen girl bot answer the forum. Apparently accuracy is critical and cannot be achieved with AI.

If you are involved in outsourcing or shared services of any kind, and have been for several years, you are familiar with the key trends in the space. These generally fall into three categories – operational, analytical and...

​Data breaches reached a new high this month with news that the US Government’s Office of Personnel Management was hacked not once but twice, putting the lives of many public employees, and especially spies, at serious risk.